Terms and Conditions for IZI365
Effective Date: December 11, 2024
Welcome to IZI365, your trusted handyman platform available in Ecuador through our website and mobile applications (Android and iOS). By accessing or using our services, you agree to these Terms and Conditions. Please read them carefully.
1. General Information
- IZI365 serves as a marketplace connecting customers with independent service providers for various handyman services.
- Our platform includes features such as service booking, customer reviews, and multi-provider options to ensure flexibility and quality.
- IZI365 does not employ service providers; they operate independently.
2. Access and Use of Services
- Users can access our services through our website and mobile applications.
- You are responsible for maintaining the confidentiality of your login credentials.
- Any misuse or unauthorized access must be reported immediately.
3. Service Booking and Payments
- Bookings can be made through the website or mobile applications.
- All payments must be made through the platform’s secure payment system.
- Service prices are set by the individual service providers.
4. Cancellations and Refunds
- Cancellations must be made at least 24 hours before the scheduled service.
- Refunds are provided if the cancellation meets the 24-hour policy.
- Refunds are processed within 7 business days after cancellation is confirmed.
5. Customer Reviews and Feedback
- Customers are encouraged to leave honest reviews about their service experience.
- Reviews help maintain transparency and enhance service quality.
6. User Responsibilities
- Customers must provide accurate details for booking.
- Service providers are responsible for delivering professional and timely services.
7. Liability
- IZI365 is not liable for any disputes, damages, or delays caused by service providers.
- Disputes must be resolved directly between the customer and the service provider.
8. Modifications to Terms
- We may update these terms periodically. Significant changes will be communicated via email or through the platform.
9. Contact Information
For support or inquiries:
Thank you for choosing IZI365 for your handyman needs.
